FAQ's

Is there an automatic payment option for Clients?
Yes, with the PayNow option available through Formitize your customers will be able to automatically complete payments for services via the CRM Invoices tha...
Wed, 24 Jul, 2024 at 12:34 PM
How do I use Xero sequential numbering for my invoices?
If you have a Xero integration set up and repeating invoices through Xero, you can have Formitize use the accounting software's invoice numbering system...
Fri, 7 Jun, 2024 at 10:53 AM
Can more than one person be notified when an invoice has been paid via PayNow?
Yes. You have the option to specify which email addresses associated with your business will receive email notifications whenever a payment is processed thr...
Tue, 21 May, 2024 at 1:42 PM
What information can I see when viewing Invoices?
To find the Invoice list, you can go to Accounts > Invoices. That is where you will find the list of created invoices, as well as tabs that you can selec...
Tue, 26 Nov, 2024 at 1:09 PM
Can I edit Contact details from the Accounts pages?
You can quickly edit Contact details of a client without having to leave the Accounts pages (Invoices or Quotes). To do this, in the Web Portal go to Ac...
Tue, 26 Nov, 2024 at 1:12 PM
How to use PayNow for App Users (A PDF Guide)
In this article, just below, we have provided a PDF attachment for using PayNow on a mobile device, which you can download for your technicians or field age...
Thu, 13 Jun, 2024 at 11:01 AM
How do I add bank account details to a single Invoice?
If you don't want your bank details to be displayed on all your invoices, then you can add them to a single invoice. In the Web Portal to go Account...
Thu, 7 Nov, 2024 at 11:36 AM
PayNow - Processing Fee calculations explained
When it comes to PayNow and covering the fees, it can be a confusing topic. We hope that this article can assist in understanding it a little further, and h...
Tue, 25 Jun, 2024 at 1:36 PM
How do I edit the default Invoice Email & Invoice SMS templates?
You can customise the templates for emails and SMS messages that are used when sending an invoice. These templates can use placeholders to automatically ins...
Thu, 3 Oct, 2024 at 1:15 PM
Reconciling PayNow Stripe Payments in Xero
PayNow is a powerful feature that allows you to send invoices to your clients with an embedded payment form. By leveraging Stripe Connect, our clients can s...
Tue, 2 Jul, 2024 at 1:13 PM