FAQ's

Why is the Location not showing on an invoice?
There may be a few reasons that a Location is not displaying on an invoice. One reason could be that a job location was not chosen when entering a job t...
Thu, 4 Apr, 2024 at 2:26 PM
What is Stripe?
Stripe is one of the largest online payment gateways in the world. Stripe's Security processes and reputation make it the preferred payment gateway for ...
Thu, 17 Oct, 2024 at 11:23 AM
Can I mark multiple invoices as paid in one transaction?
Invoices that are only in Formitize and not linked to accounting software must be manually updated through Formtiize. For security reasons and to avoid ...
Tue, 26 Nov, 2024 at 1:08 PM
How do I disable PayNow if I don't want to use it?
To deactivate PayNow, you can find the settings by going to Web Portal > Settings cog > Accounts > Invoices - Pay Now. There will be an option ...
Tue, 21 May, 2024 at 1:15 PM
What is PayNow?
PayNow enables your customers to pay you instantly and securely when they receive their invoice for your service. In order to set up PayNow, you first n...
Thu, 17 Oct, 2024 at 11:17 AM
How do I enable the PayNow feature?
The PayNow feature can be used with all active Formitize accounts; it only requires activation. In order to enable PayNow, go to Settings cog > ...
Tue, 25 Jun, 2024 at 11:47 AM
How long does it take for payment to go through via PayNow?
Within your Stripe settings, you can configure your payout schedule. By default, payouts from Stripe to your nominated bank account typically occur in 2-3 b...
Wed, 24 Jul, 2024 at 12:39 PM
How will I know when an invoice is successfully paid via PayNow?
Once the customer has paid their invoice via the PayNow link, they will automatically receive a "Payment Successful" notification (complete with c...
Tue, 21 May, 2024 at 1:41 PM
What payment types does PayNow accept?
PayNow enables clients to make payments through credit cards and mobile payment options like Google Pay and Apple Pay. This provides convenience and flexibi...
Fri, 7 Jun, 2024 at 10:44 AM
Can I send an invoice via SMS?
With the implementation of PayNow, you can now send the invoice link or QR code to your contacts via SMS when you create their invoice. You do not have ...
Tue, 26 Nov, 2024 at 1:11 PM