FAQs

What does the Client Portal look like for clients?
The Client Portal is streamlined to help your customers view the invoices, quotes, jobs, reports and images that are connected to their client account. Once...
Tue, 16 Sep, 2025 at 10:00 AM
How do I edit/change the Client Portal settings for a contact?
To edit or change the setting for an individual contact you are able to do this in Web Portal by going to the CRM > All Contacts > select the Edit Arr...
Tue, 16 Sep, 2025 at 10:09 AM
How is a webform accessed and submitted via the Client Portal?
In order for customers to have access to webforms to fill out, you will need to make sure that you have access to Webforms in your Formitize account, have W...
Tue, 16 Sep, 2025 at 10:21 AM
How to switch between light mode and dark mode
You are able to switch between light and dark mode in the Client Portal by selecting the Moon/Sun symbol in the top right hand corner once you have logged i...
Tue, 16 Sep, 2025 at 10:23 AM
How to pay an invoice via the Client Portal
Once logged into the Client Portal through the Web Portal or Mobile Device > select Invoices either from the vertical menu bar or the horizontal menu bar...
Tue, 16 Sep, 2025 at 10:37 AM
How to view and accept or decline a quote via the Client Portal?
Once logged into the Client Portal> Select Quotes from the vertical or horizontal menu bar.  (Note: The QuoteAccept function must be enabled in order...
Tue, 16 Sep, 2025 at 10:42 AM
How to view jobs and reports in the Client Portal?
Once logged into the Client Portal > Select Jobs from the vertical or horizontal menu.  View the Job. If there are a number of jobs, they wil...
Tue, 16 Sep, 2025 at 10:57 AM
Can I view images form a from in the Client Portal?
Images can be located in two different areas of the Client Portal, depending on where they have been attached. They can be directly downloaded from the Clie...
Tue, 16 Sep, 2025 at 10:59 AM
How do I set up reports / photos so that they cannot be viewed in the Client Portal until the job invoice has been paid?
In the Client Portal, your customers can access job, invoice and quote information that they have permission to view. For the job options, this means that y...
Tue, 27 Aug, 2024 at 1:28 PM
Does my Webform redirect work on Webforms that are submitted via the Client Portal?
Webforms that are filled in the Client Portal cannot be redirected to your business address or any other nominated web address in your webform settings. Onc...
Tue, 16 Sep, 2025 at 11:18 AM