FAQ's

How do I delete a location for a contact?
To delete a location for a contact in your Web Portal, go to CRM > All Contacts > Click on the Billing Contact > Locations > three dots > Del...
Tue, 26 Nov, 2024 at 11:07 AM
Where can I view an email history log for a specific client?
You can see if an email has been sent to your client by going to the Client Details in the CRM.  In the Web Portal go to CRM > All Contacts > Sear...
Tue, 26 Nov, 2024 at 11:09 AM
How do I permanently delete a contact type?
At this time we don't currently have a function for deleting a Contact Type permanently from the drop down menu once it has been added but you can remov...
Tue, 23 Jul, 2024 at 11:04 AM
How do I add a reminder for a Contact?
You are able to create a Reminder for a specific contact or an internal reminder that can be sent as an Email, SMS, Letter or to create an internal Task.  ...
Fri, 1 Nov, 2024 at 11:39 AM
Can I select a different location when creating a Job?
When creating a job, there are multiple dropdown lists where you can select different contacts or addresses connected to a Billing Name.  You are able t...
Tue, 23 Jul, 2024 at 11:20 AM
How do I add multiple email addresses to a contact?
Multiple email addresses can be added to a contact by using a comma and a space after the first email to separate each address. Web Portal > CRM >...
Tue, 26 Nov, 2024 at 11:11 AM
Can I have multiple email addresses for a Billing Contact?
You are able to add multiple email addresses to a Billing Contact by adding it into the same Email field under in Contact Details. The email addresses need ...
Fri, 1 Nov, 2024 at 11:48 AM
Why are my custom variables not showing in any columns when I look up Contacts?
Custom contact variables are a great way to add extra details to your customers, and Formitize smart tables can also bring that field into a column so that ...
Tue, 23 Jul, 2024 at 12:00 PM
How do I search for an Inactive Contact?
To search for an inactive Contact in your Web Portal go to CRM > All Contacts > Select the Show Inactive checkbox. It is unselected by default. ...
Tue, 26 Nov, 2024 at 11:14 AM
How do I access the full Billing / Contact page?
To access the full Billing and Contact page (or Contact Management Portal) for a client in the Web Portal, go to CRM > All Contacts > click on the ID ...
Tue, 26 Nov, 2024 at 11:17 AM